Mohamed Abed

5/2024 - present

• Doubled Web SDK’s monthly usage minutes from 15 million to 30 million minutes within my first 4 months
• Produced educational video content which resulted in 300k+ views on youtube
• Produced SEO campaigns and content to gain market share for related keywords.

12/2022 - 5/2024

Provided technical guidance and support for NSX-ALB [Load balancing solution].

• Provided technical support to high tier and premium global customers, maintaining a customer satisfaction rate of 95% through effective communication and problem-solving skills.
• Developed product content for the VMware knowledge AI chatbot which aimed to provide customer with the power to self-assist
• Created a log analysis tool to streamline analysis processes, resulting in a 40% increase in issue resolution efficiency.
• Collaborated with senior team members to identify and address trending user pain points, streamlining documentation efforts and reducing average resolution time by 25%.

11/2023 - 8/2024

Worked as a session lead for the DECI initiative.

• Conducted online weekly sessions to more than 80 students from all over Egypt under the management of the ministry of communications with a 95% course completion rate
• Assisted junior students in grasping the fundamentals of programming, cloud engineering, and cyber security while maintaining a 90% satisfaction rate.